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Return to shopRefund and Returns Policy
We at VIYA want you to be perfectly satisfied with your purchase. So if for any reason you’re not completely satisfied, we offer a hassle-free return and refund process.
1. Returns
We accept returns within 7-10 days given the merchandise is in its original package and condition, with all tags and packaging materials. Customized or personalized items, unless they appear defective or otherwise damaged, may not be accepted.
2. The Refund Process
We will email you within 48 hours of receiving and examining your return stating that either your refund is accepted or declined. If accepted, it will be credited to your original form of payment within seven to ten working days.
3. Items That Does Not Enact A Refund
Customized items
Gift vouchers
Selling products unless the item faults.
We will only replace it when faulty or damaged. You may contact us at support@viyastore.in.,in case you want a replacement of the same product.
4. Charges For Return Shipping
Customer will bear shipping costs when returning back to us, except in cases of delivery of defective or damaged products. Charges for return shipping are not refundable.
5. Refund Not Received On Time
If after 10 business days you have not received your refund then contact your bank or credit card company. If not resolved then mail us at support@viyastore.in and we will get back to you soon
Contact Us
For all types of queries regarding refund, return, etc. Please feel free to reach our service desk at the below mentioned addresses:
Email : support@viyastore.in