Shipping & Delivery Policy

Shipping & Delivery

At VIYA, we aim to ensure that your order reaches you quickly, safely, and in perfect condition. Please read our shipping and delivery details below:

Shipping Within India

Processing Time : All orders are processed within 3–5 business days after payment confirmation.

Delivery Time : Once shipped, orders are typically delivered within 7–10 business days depending on your location.

Shipping Charges : Free shipping on all prepaid orders above ₹1,999.
A standard shipping fee of ₹99 is applied to orders below this amount.

Cash on Delivery (COD) : Available on select pin codes with an additional charge of ₹49.

Delivery timelines may vary based on the destination.

Order Tracking

Once your order is shipped, you will receive an email/SMS with a tracking link.

You can track the status of your order anytime through our website or the courier partner’s portal.

Delivery Attempts

Our courier partner will make two delivery attempts. If you are unavailable, the package will be returned to us. Please ensure your shipping details and contact number are accurate to avoid delays.

Delays & Exceptions

Unforeseen delays (such as weather conditions, strikes, or festivals) may affect delivery times.

During high-demand periods (sales, festive seasons), shipping may take slightly longer.

Need Help?

For any queries regarding shipping or delivery, please contact our support team at:
📧 support@viyastore.in

We are here to make your shopping experience smooth and delightful!